What database does Avaya CMS use?

By Guidelines

What database does Avaya CMS use?

The relational database used by CMS R3V9 and later is Informix Dynamic Server (IDS). IDS manages the CMS data in specific dbspaces. The historical database can span multiple disks. Each ACD dbspace contains the CMS historical database table for a single ACD.

How it is used for ODBC connectivity in VB?

In computing, Open Database Connectivity (ODBC) is a standard application programming interface (API) for accessing database management systems (DBMS). The application uses ODBC functions through an ODBC driver manager with which it is linked, and the driver passes the query to the DBMS.

What is Avaya CMS Supervisor?

Avaya Call Management System Supervisor is a Microsoft Windows-based application that allows you to remotely administer most aspects of the CMS server, such as defining Dictionary entries, setting user permissions, and adjusting data storage intervals and capacities and run reports to view the activity in your call …

How do I connect to CMS database?

You use a CMS database driver to create a secure connection to the CMS database. You can either use the default connection available in the CMS reporting sample or you can create your own CMS database connection. For the CMS database connection, you need to use a relational connection.

What is CMS Avaya?

Avaya Call Management System (CMS) is an integrated analysis and reporting solution that keeps you in touch with virtually everything that’s going on in your contact center from evaluating the performance of a single agent or group of agents to managing a contact center with multiple locations worldwide.

What is a CMS server?

CMS Server is a Content Management System server that allows you to upload media files, scrolling tickers, RSS feeds or firmware to up to 1000 digital signage devices using a Web interface. You can also look up records and analysis of users and device activities.

How do I find my CMS database?

Best way to check the actual version of the SAP BI and Database at one place :

  1. Navigate to CMC>>Servers and click on the Node or list of servers and right click on Central Management Console.
  2. Choose Metrics.

Can you connect to Avaya database with ODBC?

If you mean Avaya CMS for call center statistics, then you can connect to it with ODBC to get historical data.

How to calculate Avaya call management system database items?

@Properties LocalData ClientEncoding=UTF-8 IdcService=GET_FILE IsJava=1 NoHttpHeaders=0 SctEventSequenceKey=20210706/225938136 SctParentSequence=225938136 SctSequence=225938136 StatusCode=-1 StatusMessage=Unable to download file. Server is too busy to handle request.

Do you need to install ODBC on CMS version?

Make sure to choose the right version in “Release” drop-down control on that page, because there were changes in ODBC installation procedures between CMS versions. When ODBC is installed and configured, you can get access to historical and dictionary tables on CMS.